FAQ
Technical Support
The technical support helps you with any problems, which occur during installation or use of our online products.
Contact us:
U.S. and Canada: service@gmp-publishing.com
Europe: service@gmp-verlag.de | +49 (0)7622 666 86-70
Frequently Asked Questions
What is GMP?
>> Good Manufacturing Practice (GMP)
GMP ensures that patients receive medicinal products of uncompromised high quality. Compliance with these quality standards is imperative during the manufacture, processing, packaging and storage of medicinal products.
Read more...
Is my GMP Compliance Adviser login valid for the webshop as well?
No it isn't. A separate registration is needed for the webshop (pick and choose your own login password).
I cannot log in to GMP Compliance Adviser. What can I do?
Your license is valid and your login data is correct - and it is not possible for you to access the GMP Compliance Adviser? This might be caused by disabled third-party cookies: They are needed to use the knowledge portals. Please try to activate them and attempt a login again. You can find instructions on how to do this here: Third-party cookies (soon available)
Are you still experiencing difficulties? Please contact our support: service@gmp-publishing.com
Which browser is the best for using the online knowledge portal?
For optimal usage we recommend Mozilla Firefox or Google Chrome.
What's the difference between a named user licence and a corporate licence?
The Named User Licences allow access to the knowledge portal for one named user.
With the Corporate Licence all employees of your company will have access to the GMP Compliance Adviser Online. Everybody does work with one source.
More information: GMP Compliance Adviser or contact Annette Crawford: crawford@gmp-publishing.com +49 7622 66686-74
How will I be informed about ongoing changes in the GMP Compliance Adviser?
If you have access to the GMP Compliance Adviser you will receive our GMP Insider via email. With this newsletter we inform you about the latest changes. Register here: GMP Insider
When will I receive my purchased download?
You will get your download as soon as we have received your payment. If you have paid by credit card you will get the download immediately.
How can I see the US dollar prices?
Click on the € symbol in the headline to change the currency of the GMP Shop.
Why is VAT included for US$ dollar prices in the product overview?
The tax is shown by default. After the selection of the delivery address during the ordering process the taxes are adjusted.
If you have any further questions please contact us: service@gmp-publishing.com