FAQ
Technical Support
The technical support helps you with any problems, which occur during installation or use of our online products.
Contact us:
U.S. and Canada: service@gmp-publishing.com
Europe: service@gmp-verlag.de | +49 (0)7622 666 86-70
Frequently Asked Questions
What is GMP?
>> Good Manufacturing Practice (GMP)
GMP ensures that patients receive medicinal products of uncompromised high quality. Compliance with these quality standards is imperative during the manufacture, processing, packaging and storage of medicinal products.
Read more...
Is my GMP Compliance Adviser login valid for the webshop as well?
No it isn't. A separate registration is needed for the webshop (pick and choose your own login password).
I cannot log in to GMP Compliance Adviser. What can I do?
Your license is valid and your login data is correct - and it is not possible for you to access the GMP Compliance Adviser? Please check whether the time is automatically set correctly on your computer. Do you have the possibility to test it with another browser and/or on another computer?
Are you still experiencing difficulties? Please contact our support: service@gmp-publishing.com
Which browser is the best for using the online knowledge portal?
For optimal usage we recommend Mozilla Firefox or Google Chrome.
What's the difference between a named user licence and a corporate licence?
The Named User Licences allow access to the knowledge portal for one named user.
With the Corporate Licence all employees of your company will have access to the GMP Compliance Adviser Online. Everybody does work with one source.
More information: GMP Compliance Adviser or contact Annette Crawford: crawford@gmp-publishing.com +49 7622 66686-74
How will I be informed about ongoing changes in the GMP Compliance Adviser?
If you have access to the GMP Compliance Adviser you will receive our GMP Insider via email. With this newsletter we inform you about the latest changes. Register here: GMP Insider
When will I receive my purchased download?
You will get your download as soon as we have received your payment. If you have paid by credit card you will get the download immediately.
How can I see the US dollar prices?
Click on the € symbol in the headline to change the currency of the GMP Shop.
Why is VAT included for US$ dollar prices in the product overview?
The tax is shown by default. After the selection of the delivery address during the ordering process the taxes are adjusted.
What is ChatGMP?
ChatGMP is the new AI-supported search of the GMP Compliance Adviser. Users of the knowledge portal have the opportunity to ask their questions in a chat. The AI only accesses the knowledge of the GMP Compliance Adviser and thus guarantees a qualitative and trustworthy answer to the question asked. For further research, the relevant chapters of the knowledge portal are cited as a source. (This distinguishes ChatGMP significantly from other freely accessible AI tools).
ChatGMP was developed exclusively for users of the GMP Compliance Adviser and is confidential: the questions remain in the protected space of the knowledge portal.
If you have not subscribed to the GMP Compliance Adviser but would like to test ChatGMP, you are welcome to register for a demo access.
How do I get access to ChatGMP?
ChatGMP can only be used by subscribers to the GMP Compliance Adviser. Access to ChatGMP is also possible as part of a demo account.
As a GMP Compliance Adviser user, you can click on the magnifying glass in the toolbar on the left-hand side of the knowledge portal. ChatGMP can be found there as an addition to the traditional search function.
Alternatively, you can go to the homepage of our knowledge portals. Here you will find a blue-coloured button for ChatGMP. If it is grey, this could be for the following reasons:
- You do not have a licence for GMP Compliance Adviser.
- You are using a company licence via your IP address. Further information on this can be found below under the question ‘My company has a corporate licence, what do I have to consider?’.
- Your browser settings prevent the display. Please delete the cache and cookies in your browser.
We are happy to help you. Please get in touch with us (service@gmp-publishing.com).
How do I use ChatGMP?
You can find a detailed guide to ChatGMP with helpful tips and information on how to use it here: https://service.gmp-verlag.de/chatgmpinfo/en/
My company has a corporate licence, what do I have to consider?
Some users of a corporate licence continue to log in to the GMP Compliance Adviser via their IP address. However, ChatGMP can only be used with a personal account.
You can create this as follows: When you log in via IP address, a pop-up appears, which you can use to create a personal account. If you have clicked on ‘Skip’ or ‘Do not show’ in the past, you will also find this form in your profile (menu on the left). Click on the blue ‘Create personal account’ button in the top right-hand corner and then complete the corresponding registration form.
You can also contact us at any time by e-mail (service@gmp-publishing.com) or telephone ((+49)7622-6668670).
If you have any further questions please contact us: service@gmp-publishing.com