The technical support helps you with any problems, which occur during installation or use of our online and CD-ROM products.
Contact us by phone at:
U.S. and Canada: +1 (610) 768-8028
Europe: +49 (0)7622 666 86-70
Frequently Asked Questions:
The Internet Explorer is searching for an IP-Address during the installation of the CD-ROM
The Internet Explorer is looking for a local IP-Address in the internet and cannot find it. The settings of the Internet Explorer have to be adjusted. In the Internet Explorer check under Extras/Internetsettings/Connections LAN Settings, if the Internet Explorer is set up correctly. If you are using a Proxy Server, the box “Bypass Proxy server for local addresses” has to be clicked on. If the box ”Use automatic configuration script” is clicked on, please contact your system administrator.
The Internet Explorer is searching for an address during startup
'"Page couldn’t be found"
This error often occurs when using local firewalls or high internet security settings. Please check all firewall software or reconfigure your internet security.
Problems with Windows Vista
First uninstall and then reinstall the program. Please make sure to use an alternative program path, other than the one displayed during the installation.
There is no window displayed, the new window remains white or there is nothing to load after clicking on the start graphic.
Follow the steps:
- Quit all running programs.
- Click Start, and then click Run.
- Type "regsvr32 urlmon.dll", and then click OK.
- When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.
If this does not solve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace "Urlmon.dll" with each of the file names below):
You can find detailed information in the knowledge base-article KB281679 (http://support.microsoft.com/kb/281679).
There is nothing on the display
Activate Java Script within the Internet Explorer. Within the Internet Explorer under "Extras/Internet Settings/Security" click on the "Adjust” button. There you will find a list of functions. Under “Scripting” the click the button “Active Scripting”.
Functions and notifications do not work properly
Internet Explorer 6.0 has to be installed, minimum requirement is Internet Explorer version 5.5. You can get the latest version under : http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx
Combination with firewall software products:
The GMP MANUAL CD-ROM Version doesn’t work with some firewall software products. No problems occur with personal firewall of McAfee and Norton Internet Security. This applies also to the new service pack for Windows XP.
CD-ROM for GMP MANUAL
User manual CD-ROM
You can find the user manual for the GMP MANUAL on the CD-ROM under “Help”
Can I use the GMP MANUAL CD-ROM on my laptop, too?
Yes, you just insert the CD-ROM in your CD-ROM disk drive.
The CD-ROM doesn’t start despite installation and first start under administrator rights:
In this case, please contact us.
The notification “There is no CD-ROM in your drive” or “Please insert the original CD-ROM” occurs, although an original CD-ROM is in the drive.
Please contact us.